Refund Policy

14-day money-back guarantee

If you are not satisfied with a CaptainsGround purchase — the Exam Prep Pass, the Until You Pass plan, or a Monthly subscription payment — you can request a full refund within 14 days of the purchase. No questions asked.

How to request a refund

Either of these works:

• Email [email protected] from the address on your account, ideally with the order number from your receipt.
• Reply to your Paddle receipt email or contact paddle.net directly — Paddle is our merchant of record and processes all payments and refunds.

Refunds are issued by Paddle to your original payment method, usually within 5–10 business days depending on your bank. Once refunded, paid access to the Service is revoked.

Subscriptions and cancellation

Cancelling a Monthly subscription is not the same as a refund: cancellation stops future charges and your access runs to the end of the paid period. You can cancel anytime from your account settings or via the link in your Paddle receipt. If a renewal charge went through and you meant to cancel, contact us within 14 days of that charge and we will refund it.

After 14 days

Requests outside the 14-day window are handled case by case — get in touch and we will do our best to find a fair outcome. We reserve the right to refuse refunds where we see abuse of this policy (for example, repeated purchase-and-refund cycles).

This policy is part of our Terms & Conditions and follows Paddle’s Buyer Terms. CaptainsGround is operated by Northpine Labs LLC.